Admin

TLP has 395 air-conditioned bedrooms, all of which are furnished and can accommodate up to 554 personnel. All bedrooms at TLP are non-smoking.

Every room has a telephone and internet access along with en-suite facilities. Please note that the power supply is 230 volts/ 50 Hz/ Spanish power sockets with round 2 pin plug.

Special touches include towels in every room and a daily room cleaning service.

Staff reception are available 24 hours a day, 7 days a week.

Television

Currently, no TV services are being offered.

Internet

You can have access to Internet in:

Your room: Wi-Fi is available in every room. 1connection per device. You will find the WIFI USER AND PASSWORD IN YOUR ROOM.

Participants should note that there is limited bandwidth which is shared amongst several hundred rooms. The connection will support standard web browsing and e-mail traffic, however it is not suitable for making real time voice, video calls or downloading movies!

MURF Building has a Wi-Fi connection which is available to all and free to use.

Telephone

Internal calls:

There is a telephone available in the room to place internal calls within TLP’s building, as well as a phone guide in which you will find the room numbers.

Calls from outside:

The facility to connect with the telephone in your room is also available An automated operator will attend the call.

To connect with TLP from outside dial +0034 967 598 601. An automated operator will attend your call.

Check In

The steps to follow are:

Upon arrival to Reception you must identify yourself by showing your ID/Passport and confirm your check-out date.
You receive information about accommodation conditions:

– With charge to the user: you receive information about the amount to be paid per night.
– Without charge for the user.

A room will be assigned to you and you will be given the key once you have made a deposit of €20, in cash,  for the same (in case of non-conformity, use the incidence form, or contact TLP ADMIN)

You will receive all the information you may need during your stay

For more information download the Services Directory HERE!

Check-out

The steps to follow are:

You should contact Reception to inform of your Check-out.

Reception will confirm that your check-out date coincides with the one appearing in the Computer Record.

You must return the key and the items under deposit. Reception will return to you the amount you deposited for the same or will indicate to you that you must pay the amount for the items you have not returned or which you return in bad condition and any other payment for services you have used. The payment may be made either in cash or with a credit card and a cashier’s ticket will be handed over to you as payment justification or if you prefer invoice will be presented to you.

Sign invoice for services you have used:

– Without charge: If the user comes with a prepaid accommodation by the TLP, two copies of the invoice are issued which must be signed by the user and which will be left at the Reception.

– With charge: If the accommodation is up to the user, three copies of the invoice are issued which will be signed by the user, two copies stay at the reception and the other one for the user. The payment may be made either in cash or with credit card.

During flying courses TLP has two canteens available, one of which is located within the MURF ground floor and offers breakfast, lunch and dinner. The second is in the Maintenance Hangar and opens from 10:00hrs – 16:00hrs Mon – Fri.

There are 3 bars available for use at TLP, one bar is located in the MURF second floor, which is open to all personnel. It is a great place to relax after a hard days work. It gives you the chance to meet with colleagues from other nations and have a chat over ice cold refreshments. Also available in the bar are coin operated darts machines. It has a wide range of spirits, wines, beers, lagers, soft drinks and snacks. The second bar is for the use of aircrew only. It is located in the North block of the hotel. The third bar is in the barbecue area of the TLP, which alternates its opening with the bar located at MURF, depending on the time of year and the number of course participants.

Throughout the TLP buildings vending machines can be found and are stocked with snacks and cold drinks.

Coffee at the HQ

The machines for coffee and tea at the TLP HQ building is for TLP staff and those participants that have previously paid at TLP Admin the required coffee fee.

The Groups payment system at the MURF restaurant is possible whenever there is a group manager (POC) that could make the payments before the group leaves TLP. It can be paid by cash, credit card or bank transfer.

The standard opening times are as follows:

NOTE: These opening times vary depending on the course so please confirm with reception upon arrival.

The MURF bar opening times are as follows:

Situated on the first floor of the MURF is the library, along with a gym.

The reception staff can offer assistance with any Taxi reservations, Car rental and travel plans during the course along with giving local area knowledge.

A laundry service is available along with self service coin operated machines.

Gymnasium

Keep up your fitness regime during your time at TLP at the gym located in the MURF, which is free for all to use. Listen to music as you work out in this air-conditioned gym with cardiovascular and resistance equipment. Changing room and showers are available to use.

The gym timetable can be found in the Services Directory.

Laundry

There are two types of laundry service:

Coin machines

There are laundry rooms in the lower floors of the accommodation buildings (W, N and S) which are operated with coins.

The price is as follows:

Washing machine €3,50

Tumble Dryer €2,50

There are 2 washing machines in each laundry room, 2 tumble dryers in buildings N, W and  S, with each machine having a maximum capacity of 10 kg.

Household irons and ironing boards are also at the users’ disposal.

Please note that you are not allowed to use coin machines service during “Be quiet” timetable, that is, daily from 24h00 to 08h00.

Laundry service

There is laundry service available from Monday to Friday and costs €9 for a 3Kg bag of clothes for washing, drying and folding.

Providing you hand in your washing before 10:00hrs they will be ready the next day after 10:00hrs.

Bags for this service are provided by reception.

Further information can be found on the Services Directory or at reception.

NOTE: In order to ensure that colours do not run you have to separate your white clothes from your colours.

Wi-Fi Internet

MURF Building has a Wi-Fi connection which is available to all and free to use.

Room Maintenance and Quality forms

Room Maintenance Service and Quality forms

You have a Room Maintenance Form in your room which you may use in case you have any problems with your room. Please scan the QR code and fill the form in case you need it.

To ensure the continuous high standards set at TLP, a satisfaction questionnaire is provided in your room. We would be grateful if you could take a moment to fill it out.

During your time at TLP you may get some downtime and why not go out and experience some of the fantastic Spanish landscape and scenery.

Car Rental
Feel free to book with the biggest global ground transportation company. You’ll find the largest rental vehicle fleet and over 10.000 rental locations, with our two corporate brands: National Car Rental & Enterprise Rent-A-Car.

Vehicle Reservation

For an individual booking, click in the following link.

With Enterprise, you have the possibility of picking up and returning the vehicle in the Accommodation parking or at the Main Gate parking area.

Should you need customized assistance or multiple reservations, please email david.marti@ehi.com & Javier.Ferrando@em.com

Payment
Payment will be made directly to Enterprise via Credit Card.

Vehicle models and Special Rates
Press the link ENTERPRISE Fees and you will find the different vehicle models and their prices.

Discrepancies
If any discrepancies occur they should be resolved between the client and Enterprise.

Travel Agency
This service is offered by the company B THE TRAVEL BRAND.

Select the link Hotels & Activities and you will find the current offers with special “TLP rates” .

Reservations can be arranged either by emailing the company  or  or by contacting reception. The user can also arrange other services not included on the link.

The variety of the offer will vary dependant on demand. Prices can vary.

Discrepancies
If any discrepancies occur they should be resolved between the client and B THE TRAVEL BRAND.